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Cabin Crew

No formal qualifications are necessary to complete the certificate, only a good level of written and spoken English. The course is aimed at those with a genuine interest in the travel industry and who would like to become air cabin crew. You will look at different aspects of cabin crew training including customer care, food and drink service, first aid and emergency procedures. Of course, it would not be complete without using the life jackets and pointing out the exits!

The skills that you learn in this program mirrors the required knowledge that are part of the job requirements within the industry.

Ground Handling

The ground staff are responsible for passenger service duties, which include the manning of check-in counters for departing passengers, as well as arrival and departure gates. To ensure passenger comfort, the ground crew is responsible for all cabin services. Passenger service agents are hired by airlines to attend to customers before, after, or between flights. Answering questions and assisting passengers with various needs.Taking reservations.Issuing tickets.Verifying passenger identification & printing boarding passes. Helping travelers to check in their baggage at ticket counters. Ensuring the delivery of baggages. Conducting security screenings of passengers and their baggage may be required as well.


Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers.

Hospitality is all about the art of entertaining or receiving guests. We talk about "offering hospitality". There are many different ideas about how to offer hospitality according to the various cultures in the world. In the past, many societies taught that it was always right to offer hospitality to strangers who came to their door in need of food or shelter. This may seem a strange idea to many of us today, but it was an important way to survive in many societies, especially in lands where people travelled long distances, often far away from large towns.

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